Privacy Policy
Last updated: June 2026
1. Data Controller
Universo Natural, Lda. (brand Está Limpo) — professional cleaning services company based in Portugal, Greater Lisbon area.
Privacy contact: contact form
2. Data We Collect
We only collect data necessary to respond to your quote request:
- Name
- Contact details (phone and/or email)
- Photos and description of the service required
- Location (town/area — not your full address)
3. Purpose of Processing
Your data is used exclusively to:
- Prepare and send quotes
- Schedule and deliver the requested services
- Respond to questions and information requests
We do not use your data for marketing purposes without explicit consent.
4. Legal Basis
Processing is based on the performance of a contract or pre-contractual steps (Art. 6(1)(b) GDPR) and, where applicable, on our legitimate interests.
5. Retention
Quote request data is retained for 2 years. Data of active clients is retained for the duration of the contract and for the legally required period thereafter.
6. Data Sharing
Your data is not sold or shared with third parties for commercial purposes. It may be shared with technical service providers (e.g. data hosting) who operate under our instructions and in compliance with GDPR.
7. Your Rights
Under GDPR you have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Object to processing
- Lodge a complaint with the CNPD (cnpd.pt)
To exercise these rights, contact us via the contact form.
8. Cookies
This site does not use tracking or advertising cookies. Strictly necessary technical cookies may be used for the site to function correctly.